Terms & Conditions

1. OFFICE HOURS

1.1 – Our office hours are Monday to Friday 9am – 5pm (subject to covid-19 restrictions) if you have any queries please contact us during the published hours.

2. PAYMENT TERMS

2.1 – Before Top Webstern commence any work we do need a 50% deposit upfront This means the website has been commissioned and as such no refund can be given or transferred to any other web site or job after this point. All deposits are non-refundable. If the price Top Webstern comes to £300 and under we would require full payment upfront.
2.2 – Top Webstern would invoice you for the final payment when the work has been completed. Payment has to be received within 7 days after the date of the final invoice.
2.3 – For special offers and promotions Top Webstern will need full payment upfront.

3. TECHNICAL SUPPORT

3.1 – Top Webstern will offer you free unlimited support for 3 weeks after your website has been completed during office hours only.
3.2 – For technical support you would be charged at a flat fee of £39.00 + VAT by telephone per telephone call Or a yearly support package for just £395 + VAT.
3.3 – Some projects include technical support charges. *( special project terms and conditions applies).
3.4 – Top Webstern will not provide you with 3rd party related website support. Although this can be provided at a charge.
These terms are not applied to web hosting issues.

4. WEBSITE DESIGN

4.1 – Top Webstern will only carry out the work what has been agreed. Extra work will come at a fee of £39.00 + VAT per hour.
4.2 – Top Webstern will only make the very first back-up of the website it would be down to the customer to make regular back-ups of their website to save any data from getting lost from customer errors or, if your website gets hacked into. Top Webstern can supply a back-up service at a fee of £65.00 per every back-up.
4.3 – If a website project has been put on hold due to no fault of Top Webstern or Top Webstern is waiting for information for more than 2 weeks a £150 admin fee will be added.

5. WEB HOSTING

5.1 – Top Webstern will host your website *free for the first year then a fee will be charged at the normal rate of £150.00 every year thereafter. *( Some special projects includes webhosting fee).
5.2 – Top Webstern will email the invoice for web hosting fees approx. 30 days before your due date and must be paid before your due date.
5.3 – Your due date will be the date when you made first payment.
5.4 – Failure to pay the fees by your due date will result in your website being suspended until payment is made in full. Failure to pay late payments that more than 60 days old will result in your web hosting account being cancelled.
5.5 – If you want to terminate your web hosting with Top Webstern we would need 30 days notice in writing failure to do this you would be liable to pay your bill.
5.6 – Top Webstern will supply you with web hosting technical support by email only if the website is hosted with us.
5.7 – If a customer wishes to move away from Top Webstern web hosting or move a domain name a £50.00 admin fee will be charged.
5.8 – No compensation will be given for web hosting failures or domain name issues.

6. DOMAIN NAMES

6.1 – Top Webstern can help you to register your web domain with .com or .co.uk. 
6.2 – Top Webstern will email the invoice for domain name fees approx. 30 days before your due date and must be paid before your due date.
6.3 – Failure to pay the fees by your due date will result in your domain name being cancelled.
6.4 – If you want to terminate your domain name with Top Webstern we would need 30 days notice in writing failure to do this you would be liable to pay your bill.
6.5 – Top Webstern will supply you with domain name technical support by email only if the domain is hosted with us.

7. ECOMMERCE WEBSITES

7.1 – Top Webstern does not populate the website with items you are selling unless commissioned to do so.
7.2 – Top Webstern will ask that all payment is up to date and paid before handing over the site. If any errors are found or slight changes to the site, Top Webstern will correct these issues.

8. SPECIAL OFFERS, COMPETITIONS AND PROMOTIONS

8.1 – Top Webstern will need full payment upfront for special offers, competitions and promotions.
8.2 – Top Webstern has the right to refuse any business from special offers competitions and promotions if we do not think you fit the criteria.

9. INTELLECTUAL COPYRIGHT

9.1 – Intellectual copyright will remain with Top Webstern. We will only grant you use of any design, illustrations, photo’s Top Webstern has taken and content only to be used on your website at all times. If you want to use anything away from your website you can apply for this in writing. A fee may be payable.

10. LOSS OF EARNINGS

10.1 – The Company Will not be liable for any loss of earnings to the customer from any of our services we provide. This means no compensation will be issued for loss of earnings.

11. FAILURE TO PAY

11.1 – If the invoice is more than 14 days late Top Webstern will add a surcharge of 10% to the total amount owed.
11.2 – If you fail to pay we will issue you with a final demand before we proceed with legal action being taken against you where additional fees will incur.

12. DATA PROTECTION

12.1 – The Company and the Contractor agree to comply with all applicable data protection legislation, including but not limited to the Data Protection Act 1998 and any subsequent amendments thereto.

13. CLOSING STATEMENT

13.1 – Top Webstern will not be responsible for customer errors, loss of data, viruses or corruption of files and a fee will be applied to correct all customer errors.
13.2 – Top Webstern Reserves the right to amend these terms and conditions at any time in which you will be notified 30 days before this action.